Order Cancellation Policy

Effective Date: October 1, 2026

Gfilterspro allows customers to request order cancellations within 24 hours of placing an order, provided fulfillment has not started. This policy explains cancellation eligibility, order changes, and refund processing.

Cancellation Window

Cancellation requests must be submitted within 24 hours after the order is placed and before fulfillment begins.

Cancellation may no longer be possible if an order has:

  • Entered fulfillment or packing.

  • Been handed over to a shipping carrier.

  • Already shipped.

Orders may enter fulfillment before the 24-hour period ends. Please contact us promptly if you need to cancel.

How to Cancel an Order

To request cancellation, email support@gfilterspro.com or use our website's live chat.

Please include:

  • Your order number.

  • The name associated with the order.

  • A brief statement requesting cancellation.

Our support team will check the order status and confirm whether your request can be completed.

Refunds for Canceled Orders

When a paid order is successfully canceled, Gfilterspro will refund the applicable amount to the original payment method.

Refund Processing Time: Within 10 business days after cancellation approval.

Your bank, card issuer, or payment provider may need additional time to reflect the refund in your account.

Orders Already Shipped

Orders that have already shipped cannot be canceled.

After delivery, eligible products may be returned under our Refund & Return Policy, which provides:

  • A 30-day return window beginning on the delivery date.

  • Free return shipping for eligible products.

  • A prepaid return shipping label.

  • No restocking fee.

Return eligibility and product exclusions apply.

Order Modifications & Address Changes

If you need to update your order details or correct your shipping address, contact us as soon as possible.

We accept modification requests before fulfillment begins, but changes cannot be guaranteed once an order has entered fulfillment.

Contact Information

For assistance with cancellations, order changes, or refunds, contact:

Gfilterspro

Email: support@gfilterspro.com

Phone: +1 (417) 261-6415

Address: 117 S Lexington St, Ste 100, Harrisonville, MO 64701, United States

Website: https://www.gfilterspro.com

Live Chat: Available on our website

Contact Form: Available on our website

Customer Support Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time (CT)

Response Time: Within 24 business hours