Refund policy

Effective Date: October 1, 2026

Gfilterspro offers a 30-day return window for eligible home and kitchen products purchased through our website. We accept qualifying returns for both defective and non-defective items, subject to the conditions outlined below.

This policy applies to orders delivered within the United States.

Return Window

You may request a return within 30 days of the date your order is marked as delivered.

To begin the process, email support@gfilterspro.com with your order details. Return authorization is required before sending any product back.

Return Eligibility

For a standard return, your product must:

Be unused and in its original condition.
Include its original packaging.
Include all originally supplied components and accessories.
Be requested for return within 30 days of delivery.

Eligible products may be returned for reasons such as a change of mind, an incorrect selection, or a product issue.

Different conditions may apply to damaged, defective, or incorrectly delivered products, as explained below.

Non-Returnable Items

The following items are excluded from standard returns:

Water filter cartridges that have been opened.
Water filters that have been installed or used.
Food-contact kitchen products that have been opened or used.
Other products that have been used.
Products damaged after delivery through misuse, accidental damage, improper handling, or unauthorized modification.

These exclusions do not limit applicable legal rights or remedies for products received damaged, defective, or incorrect.

Damaged, Defective, Incorrect, or Incomplete Orders

If your order arrives damaged, defective, contains an incorrect product, or is missing an expected component, please contact us within 7 days of delivery.

Include the following information when contacting us:

Your order number.
A brief explanation of the issue.
Clear photos or a video showing the problem, where helpful.
Images of the packaging, if relevant.

Our team will review the issue and provide instructions for an appropriate refund, replacement, exchange, or other resolution.

Gfilterspro covers return shipping costs for damaged, defective, or incorrectly delivered products.

The 7-day reporting period does not restrict rights or remedies provided by applicable law.

Return Shipping & Fees

Return shipping is free for all eligible returns.

Once your request is authorized, Gfilterspro will provide:

A prepaid return shipping label.
Packaging and return instructions.
The applicable return address.

Return Shipping Cost: Free

Prepaid Return Label: Provided

Restocking Fee: None

Please wait for return authorization before mailing your item.

How to Return a Product

We accept authorized returns by mail.

Email support@gfilterspro.com within the applicable return period.
Provide your order number, the product you wish to return, and the reason for your request.
Wait for confirmation and your prepaid return shipping label.
Pack the item securely with its original packaging and included components, where required.
Follow the provided shipping instructions to send the product back.

Returns sent without authorization may take additional time to identify and process.

Return Address

Authorized returns should be sent to:

Gfilterspro Returns
117 S Lexington St, Ste 100
Harrisonville, MO 64701
United States

Contact our support team before shipping a return so we can provide your prepaid label and return instructions.

Refunds

After receiving your returned product, Gfilterspro will inspect it and determine whether it meets the applicable return conditions.

For eligible returns, we will process the refund to your original payment method within 10 business days after receiving the returned product.

Refunds are issued through the original payment method.
No restocking fee is charged.
Any original shipping charges paid for an eligible order are refundable.
Banks, card issuers, or payment providers may take additional time to display the refund in your account.

If your refund has not appeared after the processing period and applicable payment-provider posting time, contact support@gfilterspro.com for assistance.